Return Policy

Return Policy – 15 Days

At Made by Nicky, we want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we offer a 15-day return policy to ensure your satisfaction. Please review the following terms and conditions for our return policy:

1. Eligibility for Returns:

  • You may initiate a return for any item within 15 days of the delivery date.
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

2. Return Process:

  • To request a return, please contact our customer support team at [customer support email] or [customer support phone number] to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package you are returning.

3. Return Shipping:

  • Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Inspection and Refund:

  • Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • If the item is eligible for return, we will process your refund within [number of days] days.
  • Refunds will be issued to the original payment method.

5. Non-Returnable Items:

  • Custom or personalized orders are not eligible for return, unless they have a manufacturing defect or arrive damaged.
  • Items that show signs of use, damage, or alteration are not eligible for return.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, and we will assist you in resolving the issue.

We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer support team.

Thank you for choosing Made by Nicky!

Please note that you should customize the contact information and any specific details to match your website and customer service procedures.